Hurricane Ida Recovery Information & Resources

City & State Updates

  • City: Text “NOLAREADY” to 77295
  • State: Text “IDA” to 67283
    • Create a secure Smart911 Profile to share critical information and receive updates
Emergency Shelter

  • City: Text “LASHELTER” or your zip code to 898-211
    • Call 211 for local shelter and other emergency information
  • FEMA: Text “SHELTER” to 43362
  • Red Cross: Shelter Map
  • Airbnb: How to book an emergency stay
Food Assistance
  • City of New Orleans Food Distribution Sites
  • DSNAP Pre-Registration
    • Text “LADSNAP” to 898-211
  • SNAP recipients:
    • can use SNAP to purchase hot meals until September 28th
    • who lost food purchased with their SNAP benefits due to loss of power for 24 consecutive hours or more may also be eligible for replacement benefits
    • that are not already receiving the maximum benefit amount for their household size will receive a COVID-related emergency allotment on September 4th to bring their household up to the maximum for the month
  • Children displaced due to natural disasters qualify for P-EBT
Open Grocery Stores
  • Costco: 3900 Dublin St, New Orleans, LA 70118
    • (non-members allowed to get gas today, 9/1)
  • Rouses Market: 6600 Franklin Ave
  • Ideal Market: 250 S Broad New Orleans, LA 70119
  • Robert Fresh Market: 135 Robert E. Lee Blvd
  • Rouses Market: 400 N. Carrollton Ave
  • Winn Dixie: 401 N. Carrollton Ave
  • Whole Foods: 5600 Magazine St
  • Rouses Market: 701 Baronne St
  • Rouses Market: 8115 S. Claiborne Ave
  • Rouses Market: 4001 General De Gaulle Dr.
  • The Louisiana Department of Transportation and Development (DOTD) announced that all interstate systems in Louisiana are open and travel lanes are clear of debris. Please keep the travel lanes clear for the response efforts to areas affected by the storm.
    • Call 511 or visit before traveling to check for State road closures
  • New Orleans: Traffic and street flooding reports (no current reports, updates expected shortly)
  • Check to see which stations have fuel with GasBuddy

School Closures

  • NOLA Public Schools and facilities will be closed until further notice
  • NOLA Catholic Schools will be closed to in-person and virtual learning until at least Sept. 6
  • SUNO’s campus will remain closed until power returns
  • Classes will be cancelled at UNO until at least Sept. 6
  • Classes are cancelled at Dillard through Sept. 3, and will resume online starting Sept. 6

  • If using a generator, be sure to follow Entergy’s Generator Safety information
    • Do not connect generators to a home or building’s wiring, even through an outlet. They may send electricity to the power lines linemen are working to restore.
  • Some parts of the City, including New Orleans East, began receiving power on 9/1
  • Text “REG” to 36778 for Entergy Updates
  • Entergy Resources: Outage Map & Ida Updates

Sewerage & Water Board

  • S&WB says water pressure is stable and water remains safe to drink
  • Call 504-52-WATER (504-529-2837)
    • If 52-WATER is down, call 504-864-8266

Emergency Response

  • 911 for life-threatening emergencies only
  • If 911 is down, call NOPD at 504-821-2222
Non-Emergency Response

  • For non-emergency services, dial 311 or 504-658-2299
  • Submit a service request at NOLA-311 online
  • Text 311 by texting “Hello” to 311YES (311-937)
  • For non-emergency services requiring NOPD assistance, call 504-821-2222
  • FEMA’s Disaster Assistance programs are available, regardless of income, to anyone who suffered damage or losses in disaster-declared parishes
    • To register for individual or business disaster assistance, visit or call 800-621-3362
    • People with a speech disability or hearing loss who use TTY should call 1-800-462-7585
  • FEMA Flood Disaster Resources
  • How FEMA can help Fact Sheet
  • Currently there is NOT a FEMA program in place to cover the costs of hotel rooms unless a home is determined to be uninhabitable (lack of power does not deem a house uninhabitable). Our federal, state and local leaders are working to change this, but for now please maintain all housing receipts.
Business Recovery Response


  • New Orleans Special Needs Registry
  • Oxygen Exchange Sites
  • Blue Cross and Blue Shield Members: Free 24/7 online health visits with BlueCare using code “IDA” through Sept. 6
  • GoodRx: Free online provider visit with code LA-RELIEF-100
  • Mental Health Resources
    • Crisis Text Line: Text “REACHOUT” to 741741
    • LA Office of Behavioral Health: Keep Calm Line – 1-866-310-7977
    • Behavioral Health Recovery: Outreach Line – 1-833-333-1132
    • National Suicide Prevention Lifeline: 1-800-273-8255
    • National Disaster Distress Helpline: 1-800-985-5990 or text “TalkWithUs” to 66746

Volunteering Opportunities

  • NOLA Ready Cooling & Charging Centers
  • The Howlin Wolf and Culture Aid NOLA are in need of chefs and volunteers to feed members of the surrounding community
  • Our Voice Nuestra Voz is in need of volunteers
    • Contact Marydee Moran at 504-298-8817, or direct message @marydeemoran or @ourvoicenuestravoz on Instagram for more information
  • World Central Kitchen is looking for volunteers to distribute meals to those in need
  • The Second Harvest Food Bank of New Orleans has multiple volunteer opportunities to distribute food assistance across the city

Donation Opportunities